During my tenur at Bank of America I have designed several complete E2E Client servicing applications for Call Center and Financial Center applications.
I was the lead design architect, interaction designer and visual designer
We signficantly improved client satisfaction by providing associates the tools they need to easily service all client needs. The systems i designed are highly efficent and signficantly reduced errors. Additionally, the client service time was cut in half saving money operationally and improved customer satisfaction ratings.